What happens at my first initial exam?
A new (adult) patient visit is compromised of two parts. The first is an appointment with Dr. Frost. He will be gathering necessary diagnostic information including a thorough review of your dental and medical history. After a comprehensive clinical examination, Dr. Frost will review his findings with you and address any questions or concerns. Together you will then develop a personalized treatment plan.
The second part is scheduled with one of our hygienist’s. If it has been a long time since your last dental cleaning, or if you have a compromised periodontal (gum) situation, you may need more than one visit with the hygienist. This will be discussed and planned with you. After these initial visits, you will then become a part of our Continuing Care Program.

Do you take insurance?
We accept all insurance plans except DSHS and State Coupons. We are participating members of Regence Washington Health and a premier provider for Washington Dental Service. We highly recommend you familiarize yourself with all of your insurance plan’s restrictions and benefits. We will make sure we provide as much information as we can, but remember your plan is a contract with you and your company. As a courtesy, we will bill your insurance, however regardless of insurance payment, any balance remaining will be your responsibility.

How are your fees?
We are very competitively priced for the Eastside Seattle Area. Before we schedule any service, we will offer and provide a treatment plan with an Estimate of all fees, insurance coverage and personal balances for you. Please call us with any other specific questions.

How do you bill?
We bill the insurance first by electronic mail. If there is an amount left that your insurance did not cover, we will bill you for the difference. For major services, your co-pay will be due at the time of service. Statements are mailed at the beginning of every month. If you are a cash patient, we ask that payment be received at the time of service. We accept VISA, M/C, debit cards, personal checks and cash. We also offer a financial plan for major cases through Capital One .

Why doesn’t my insurance pay for this?
There is no regulation as to how insurance companies determine reimbursement levels, resulting in wide fluctuation. Many plans pay an established percentage of the dentist’s fee or limits. Although these limits are called “customary” they may or may not reflect the fees that the dentist charges.

Do you see children?
We see families! We love children and believe in making your child’s visit fun and educational. If your child has special needs, we work with several Pediatric dentists in the area as well.

I still have questions, who should I talk to?
If you have any other questions, please feel free to e-mail us or call us at 425.883.4099. Any one of our experienced staff members can help answer your questions or refer you to the appropriate person.

I'm ready to set up an appointment, what next?
You may either go to our “Appointments” option, fill out the email form and we will contact you by phone to set up your first visit. Or if you prefer, give us a call and we will help you get started. Call 425.883.4099 and ask for Kathy, we look forward to hearing from you.